## **MSF Eastern Africa is Looking for an Intersectional Application Support Technician (m/f/x) for (MSF Belgium), based in Nairobi, Kenya**

*Do your skills and experience not precisely match the requirements? At MSF EA, we strive to create a safe, diverse and inclusive workplace, recognizing the need to increase access to professional opportunities for historically underrepresented groups. If you're interested in this position but your experience doesn't align perfectly with the selection criteria, we encourage you to apply anyway. You might be the ideal candidate for this or other positions.*

*Firmly committed to safeguarding patients, community members, staff, and all those in contact with the organization from all forms of abuse, including sexual exploitation, abuse, and harassment (SEAH), we will take all necessary steps, through rigorous vetting processes, to ensure that confirmed perpetrators of abuse do not join the organization.*

*For this position, contact level with patients and children is categorized as **Low Risk** and will be monitored with this in regard.*

## ***Introduction***

Médecins Sans Frontières/Doctors Without Borders (MSF) is an international independent medical humanitarian organisation that provides assistance to people affected by conflicts, epidemics, and natural or human-made disasters and excluded from healthcare. We provide this assistance without discrimination, irrespective of race, religion, creed or political affiliation.

## ***About MSF Eastern Africa***

MSF Eastern Africa is the regional institutional office of MSF. It focuses on representation and networking, recruiting and supporting staff from the region, communications and fundraising, as well as working on other dossiers of importance to MSF such as Diversity, Equity and Inclusion (DEI), Data Protection, mutualization, training, medical operational support and environmental health.

## ***Rationale/Objective for Position***

Within the Operational Centre Brussels (OCB) Finance Department, the position develops complex XLS Forms based on business requirements from the Programme Resources Risk & Internal Control Unit (FRRIC), adapts existing forms, and ensures thorough testing in KoboToolbox and in the internal control tool WeCheck.

Across all MSF Operational Directorates and EpiCentre, the role ensures that Kobo Toolbox users in countries of operation are empowered to use the tool in a consistent, efficient, secure and effective manner, while supporting the development, deployment and maintenance of all global intersectional Kobo tools.

As **Intersectional Kobo Application Support Technician**, **you** sit within OCB Finance (FASU) and Ariadne (OCB eHealth) and **you** contribute to the governance, quality and sustainability of KoboToolbox and WeCheck at global level. The nature of **your** work combines direct user support, application administration, and coordination with multiple technical and programme stakeholders to ensure data quality, coherent tool usage, and effective operational support across MSF.

This position will be **hierarchically** and **functionally** accountable to the ***Planning & Control Applications Referent***

## ***Tasks & Responsibilities***

**Shared scopes:**

- Develop, implement, test and maintain internal controls and global intersectional tools using XLS Forms, focusing initially on existing forms, with the eHealth/HIS and FFRIC teams to ensure usability, integrity, consistency, high quality, correct formatting and validation of control data, and enable the capture of accurate and context-relevant information and to ensure that data collection and analysis remains consistent, rigorous, and relevant
- Support and guide end-users and internal stakeholders of the KoboToolbox and WeCheck applications, by managing tickets, troubleshooting, writing & maintaining documentation, holding training stations and escalating where necessary to ensure a smooth onboarding experience and a high quality of service for WeCheck users and to help their data collection efforts using global intersectional standards

**In the OCB Finance scope:**

- Collaborate closely with the FRRIC team to understand their operational needs and requirements for new and existing internal controls and reporting
- Tests and coordinate releases of WeCheck and KoboToolbox with relevant stakeholders in line with best practices to minimise service disruption and provide visibility on open issues
- Support continuous improvement of WeCheck by developing functional specifications and managing change requests with the Internal Control Specialist to improve WeCheck’s functionality and maintain its relevance and usability

**In the eHealth/HIS scope:**

- Maintain the quality of master data & metadata, such as project lists, inside Kobo and related tools for existing projects and link with other teams across MSF to ensure compliance, interoperability, and correct use of MSF resources and that data remains cleaned and organised
- Collaborate with operational directorates in data governance efforts to reduce duplication of collected data and improve the quality and coherence of collected data
- Collaborate and coordinate with OCA Reporting and Analytics for maintenance of Power BI dashboards/visualizations of all existing globally intersectional tools
- Regularly report to stakeholders with breakdowns of activity, challenges and objectives to give more upwards clarity on the usage of KoboToolbox within MSF

## ***Qualifications***

**Education**

- A university degree in computer science, application management or related area of study, or equivalent experience is essential

**Experience**

- Experience with KoboToolbox or similar product such as ODK is essential, and with authoring robust and logically complex forms in XLS Forms, is essential
- Experience in automating data extraction and visualization using Kobo APIs is desirable
- Experience in managing data collection efforts in humanitarian contexts is essential
- Experience with MS Office productivity tools is essential
- Experience in data management and application support is essential
- Experience with MSF or other international humanitarian organizations is an asset

**Competencies**

- Deep knowledge of Kobo, ODK & XLS Forms is essential
- Knowledge of best practices in application management is desired
- Knowledge of data management techniques is desired.
- Good customer-centric mindset
- Effective communication skills and capable of explaining and guiding non-technical users through complex operations
- Able to work with complex formatting, branching and conditional logic, calculations and validations.
- Able to produce & maintain clear documentation

**Languages**

- Proficiency in English, both spoken and written is mandatory
- Good knowledge of French is a strong asset
- Good knowledge of Spanish, Arabic and Portuguese is an asset

## ***What We Offer:***

- An **open-ended full-time** employment contract through MSF East Africa Section Office in Nairobi, Kenya.

- An annual salary of **EUR 18,476 at HQ Grade 6** based on a full-time appointment.
- **Social benefits package**; allowances ranging between **EUR 188 to 295/month** based on individual & administrative status.
- **Relocation allowance:** based on MSF EA terms/conditions.
- **Other benefits include;** 25 days of annual leave, Employer Pension contribution and medical insurance cover (staff and family) based on MSF EA terms/conditions.