**Department**: Logistics

**Duty station:** Nairobi

**Reporting To:** Logistics Manager

**About ACTED**

ACTED is an international NGO established in Paris in 1993, with a triple humanitarian, development and humanitarian mandate. Registered in Kenya since 2004, Acted has a national office in Nairobi with partners, staff, and operations across various counties. Acted’s strategy in Kenya is rooted in the 3ZERO approach (ZERO Exclusion, ZERO Carbon and ZERO Poverty) – which recognizes the intersectionality between poverty, social exclusion and marginalization, and the climate crisis. Acted’s interventions in Kenya aim to advance poverty reduction, promote social inclusion, and strengthen climate resilience through an integrated, holistic approach. This includes (1) supporting local civil society to lead humanitarian action; (2) enhancing climate resilience through restoring degraded ecosystems – in partnership with the communities they serve, and (3) accelerating innovative, entrepreneurial solutions to climate change and social challenges – and finally, across all pillars, Acted aims to empower women, youth and marginalized groups to lead and take agency through its programmes.

**About the role**

Acted is looking for an IT & Communication Assistant to support the day-to-day IT needs of the Kenya mission. The role sits within the logistics team and focuses on keeping systems, equipment and connectivity running smoothly across all offices.

The candidate will work closely with the Logistics Manager and liaise with the HQ IT team on technical matters.

## **Key responsibilities**

**IT support and systems management**

- Provide day-to-day IT support to staff, both remotely and on-site
- Set up and configure laptops, printers, and other equipment
- Troubleshoot hardware and software issues and follow up until resolved
- Manage user accounts, emails, and basic system access

**Assets and equipment follow-up**

- Track all IT equipment (laptops, phones, printers, network devices)
- Plan and follow up on maintenance and repairs
- Support regular asset checks and keep records up to date
- Ensure all equipment is functional and properly used

**Procurement and stock support**

- Support procurement of IT equipment and spare parts
- Follow up on orders and deliveries
- Ensure minimum stock levels for key IT items (laptops, phones, etc.)
- Work closely with logistics and suppliers on IT-related purchases

**Connectivity and networks**

- Monitor internet connectivity across offices and flag issues
- Follow up with service providers when there are problems
- Support improvements in connectivity where needed

**Field support and training**

- Conduct regular field visits to support IT needs in other locations
- Ensure staff follow proper use of IT equipment and systems
- Train staff on basic IT use and good practices when needed

**Filing and reporting**

- Keep proper records of IT assets, repairs and interventions
- Prepare and share regular IT reports (weekly and monthly)
- Support tracking of IT data such as connectivity and equipment status

## **What we are looking for**

- Degree in IT, Computer Science or a related field
- 2–5 years of relevant work experience in IT, logistics, procurement, supply chain management, business administration or similar. Experience working with an INGO is highly desirable.
- Knowledge and experience with Microsoft Windows operation systems
- Knowledge of Microsoft Office suit, common productivity software and hardware
- Ability to write technical documentation
- Punctuality and strong commitment
- Self-reliant
- Fluency in following languages: English

## **Other information**

This role requires regular travel to field locations.

Flexibility is important as support may sometimes be needed outside normal working hours.